Privacy Policy

Introduction

At E3D we value our customers' privacy and are committed to protecting their personal data. This Privacy Policy explains how we collect, use, store and protect your information, as well as detailing users' rights in relation to their data. By using our services, the customer accepts the terms described in this Privacy Policy.

Data Collected

In order to provide our on-demand 3D printing services, we collect the following personal data:

• Identifying information: Name, email address, phone number, and address.
• Payment information: Data associated with payment methods, such as card numbers or transfer details (processed securely by third-party payment providers).
• Order-related data: Specifications of the model sent by the customer and other information related to product customization.
• Technical information: IP address, browser type, operating system and other data collected automatically when you use our website.

Data is collected directly from the customer when he fills out forms on the website, makes a request or contacts us.

Note: 3D created parts may contain small defects or marks resulting from the media required for production. These media are an inherent part of the 3D printing production process and guarantee the viability of manufacturing.

Use of Data

E3D uses personal data for the following purposes:

• Order processing: To manufacture custom products, fulfill deliveries, and report order updates.
• Account Management and Support: To create and maintain user accounts and provide customer support.
• Marketing: To send promotional communications, offers and news about our services (with the customer’s consent).
• Service improvement: To analyze user preferences and optimize the experience on our website.
• Compliance with legal obligations: To ensure compliance with applicable laws, such as tax and regulatory requirements.

Data Storage

Your data will only be stored for the period necessary to fulfill the purposes described in this Privacy Policy or to meet applicable legal requirements. After this period, the data will be deleted or anonymized.

Data Protection

E3D implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction or alteration. We use security protocols such as encryption and control systems to protect the information provided.

When using external partners (e.g. payment services), we ensure that they adhere to high standards of security and data protection.

User Rights

As the holder of your personal data, you have the following rights:

• Right of access: You can request access to the information we store about you.
• Right to rectification: You can request the correction of incorrect or outdated data.
• Right to erasure: You can request the deletion of your data, except in cases where the law requires or permits the retention of the same.
• Right to object: You can object to the processing of your data for certain purposes, such as marketing communications.
• Right to portability: You may request that your data be transferred to another controller, where applicable.
• Right to restriction of processing: You can request that the processing of your data be limited in certain situations.

To exercise your rights or clarify any doubts about this Policy, you can contact us by email at geral@e3d.pt .

Sharing Data with Third Parties

E3D only shares personal data in the following situations:

• With external suppliers: Such as payment services, logistics and technical partners, whenever necessary to process and deliver orders.
• To comply with the law: When required by competent authorities or applicable legislation.

We ensure that third parties involved follow strict data protection standards, as established by current privacy legislation.

Cookies and Similar Technologies

Our website uses cookies to improve user experience and collect information about website usage. You can, at any time, manage or disable cookies through your browser settings. Please see our Cookie Policy for more information.

Changes to this Policy

E3D reserves the right to update this Privacy Policy from time to time. We recommend that you check this section regularly to be aware of any changes. The most up-to-date version will always be available on our website.

Contact

If you have any questions, concerns or requests relating to your personal data or this Privacy Policy, please contact us at geral@e3d.pt .